MTS Euro Products, the knowledge partner for all your hygiene products.
MTS Euro Products has been supplying a wide range of high-quality hygiene products since 1991. But in addition to striving to be a reliable, service-oriented supplier for our customers, we also serve as their knowledge partner for all hygiene product-related matters. We share our knowledge both internally and externally through training courses.
MTS Euro Products has a full range brochure in which we describe our products as accurately as possible. Even so, we prefer to physically transport our clients into our world of hygiene products. During our product training courses, we invite existing and new clients to our showroom to feel, smell and see the products. This way, they get to become familiar the different USPs and quality grades, and we can offer the ultimate Euro Products experience. All of the products from the catalog are discussed in detail. In addition, we explain the operation of our dispensers step by step: opening, refilling and any specific functions that optimize operation. We feel it is extremely important that the participants experience the full extent of our products, so that they can apply this in practice.
In recent times, Covid-19 forced us to postpone these physical training sessions until further notice. As a result, we have switched to online training. The online training courses are very accessible to attend, which is a great advantage. Our physical training sessions were often only attended by representatives of our clients. These representatives would lose considerable time spent in travel to get to our location and attend a few hours of training. The online training courses are a lot shorter, and participants can attend the training from their own office or meeting room. This means that employees from the back office or sales support department can now also participate in our training courses. A lot of information is absorbed in a short period of time. Unfortunately, the interaction with each is more limited in this new online format. There is often more of a barrier that keeps people from asking questions throughout or exchange information. However, due to the short duration of the online training, people's attention span remains sharp, and the content is discussed in more detail. We feel that getting the full experience of our products essential. This can sometimes be difficult during an online training. One way in which we solve this problem is by providing all participants with sample kits. The products that are discussed in the training are included in the kit, so that participants have the option of feeling and really experiencing the product.
The MTS Euro Products product range is constantly changing. Products are added, products are adjusted or disappear from our range and are replaced by alternatives. New colleagues have to absorb a lot of information in a short time. Our product training courses are very helpful for this. Even employees who have been working for a longer period of time occasionally attend a training course to stay up-to-date on the new products or simply to repeat everything again.
Our account managers visit many of our clients every week and see our products in action constantly. We continuously receive feedback about our products and experiences from our clients. This is how we learn from each other and from our customers every day. Naturally, we share this information with one another to continue to optimize our service and product range.
These training courses are an important service that we offer as part of our aim of being the knowledge partner for all your hygiene products. Our product specialists are happy to provide advice, answer questions and serve as a sparring partner. We have a saying: knowledge is power.
Keep an eye on our social media and website for new training courses.